Terms and Conditions
These are our terms and conditions. Please read them with care.
Standard Terms of Business:
The completion of an order placed with us on this website does not constitute a binding contract. An order placed on this site is an offer to purchase. However, it is important that you understand the terms and conditions set out here before placing an order with us. By placing an order you are agreeing to accept these terms and conditions. If you do not accept these terms and conditions then you should not place an order. If you have any queries about the terms and conditions then please do not hesitate to contact us before placing an order.
The ‘buyer’ is the company or individual who agrees to purchase form the seller. The ‘seller’ is DDR (Scotland) Ltd,
PO Box: 8508, Prestwick, K
A9 9AD. ‘Goods’ are any item that is purchased from the seller. ‘Carrier’ is any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
How the contract is formed between you and us:
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods.
All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order (the Acceptance Confirmation). The contract between us (Contract) will only be formed when we send you the Acceptance Confirmation.
The Contract will relate only to those Goods we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the acceptance of such Goods has been confirmed in a separate Acceptance Confirmation.
Any drawings, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely to provide you with an approximate idea of the Goods they describe. They do not form part of the Contract between you and us or any other contract between you and use for the sale of the Goods.
Do I need to register an account to shop with you?
No, this is not required, although our checkout page has the option for you to create an account while you checkout. Creating an account will allow you to view previous orders, keep track of Goods through our Wishlist facility, save you time entering details when you buy from this website in the future, etc.
Our system does NOT store credit card details at any time. You must enter this information each time you buy from us. [All purchases are done through Royal Bank of Scotland secure server payment gateways. You will be redirected back to this website by RBS with your order payment status.]
Cancellations and refunds:
Under the UK's Distance Selling Regulations, you have the right to cancel your contract within 7 working days from the day after delivery. This is called a "7 Day Cooling Off Period
". During this 7 day cooling off period, you have a duty of care for the goods; therefore it is advised that any goods you wish to return are kept in their original packaging to ensure they remain undamaged and in good condition. Notification of unwanted goods should be made by e-mailing email@example.com [or FAX to:
We do not charge an administrative fee during the 7 day cancellation period, if you would like to return an item after this cooling off period we may charge an administrative fee. A RMA number will be issued to deal with your return, you will also recieve the relevant details on how to return the product, we are unable to process any return which do not have an associated RMA number from us.
If the goods delivered are found to be faulty, or damaged then the buyer will have 48 hours to notify DDR Limited by e-mailing firstname.lastname@example.org [or FAX to:
If the goods are faulty or damaged then do not attempt to install the goods as doing so will result in the buyer accepting the goods and a full refund will not be available. Any specialist "made to order" goods [Ie. custom colourings] will not be able to be changed once ordered so ensure that you are fully aware of all the specifications of the good before ordering. Any good "made to order" will be exempt from normal refund policy unless damaged or faulty.
No refund will be available unless DDR limited has been notified within the time limits stated above at which time the buyer will be provided with a RMA number which they should keep a note of.
Your order will be fulfilled by the delivery date set out in the Delivery Confirmation Email or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
Delivery will be made to the address specified in your order by a courier, this is typically between 8a.m and 6p.m. If there is a delay then the seller will notify the buyer as soon as the seller is made aware of the delay. Our full delivery details can be found here: Delivery
The seller shall have no liability in respect of Goods lost or damaged in transit by the courier whether by negligence or otherwise.
Please do not book a tradesman or any other person to install any goods until the goods are in your possession and are checked to not be faulty or damaged. The seller accepts no responsibility for any loss that results from a tradesman being booked and the delivery not being made on the day stated.
All images on this website are for display purposes only and there may be a slight change depending on the dimensions and styles of radiator ordered. Nothing set out in these terms and conditions will affect the buyer’s statutory rights.
All Quinn radiators purchased from DDR will be subject to the terms and conditions of QUINN radiators UK, Imperial Park, Newport, NP10 8ZY. These terms and conditions can be found on the Quinn radiators website at http://www.quinn-radiators.com .
The BTU calculator on the website is for approximate calculations only. The seller accepts no liability for any inaccuracies arising out of the use of the calculator. The BTU calculator may be used for approximate results; however it is recommended that the buyer should perform their own independent calculations for a more accurate result.
All goods sold on the website by the seller will come with the respective manufacturers warranties and guarantees.
Any information held by DDR will be in accordance with the Data Protection Act 1998. Under this act we have a legal duty to protect and personal information collected from you in the process of completing an order.
Our secure server uses 256bit security keys to ensure your transaction with us is safe and secure, all information passed to us is encrypted so as to make it unreadable to outside parties. COMODO CA Limited supply our SSL security through a secure connection. [The identity and integrity of this website can be checked by clicking the Padlock image on the left menu "Comodo Secured".]
The seller is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.
Our right to vary these terms and conditions:
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Acceptance Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.