We currently do NOT offer named delivery days nor any type of "express" delivery for orders. This enables us to offer such a low price [£7.50] on deliveries no matter how many radiators you buy, please note that a delivery date will only be confirmed once elegibility* has been confirmed and payment has been fully proccessed.
In stock orders will usually be despatched for delivery within 24hrs to our courier, the courier will then telephone the customer direct to arrange a delivery date within 48hrs. [In general you should expect your order 72hrs after placing the order.]
Out of stock items will be subject to production lead times and a transportation period, all radiators except our Forza range are subject to a 3 week production period and 72hrs despatch and delivery. [Ie. 3 weeks for production, 24rs in our hands then 48hrs for courier to deliver.]
Our entire Forza Range is sourced from our Design and Production facility partners in Italy and are subject to an 8 week and 72hr waiting time for out of stock items. In stock items are subject to the same rule as above for in stock goods.
[* Non mainland deliveries will incur a delivery surcharge, contact us for pricing before ordering. Please note we are unable to deliver to Northern/Southern Ireland.]
Please notify us as soon as possible if access to your property is an issue for larger vehicles, most deliveries are carried out using larger multi wheeled vehicles due to size, weight and quantity of Radiators being dispatched.
Please open all boxes or parcels as soon as they arrive, you have 48hrs to notify DDR Ltd of any damage, shortages or incorrect items, if we are not notified of damage, shortages or incorrect items within this period you agree to indemnify DDR Ltd in full against any loss we suffer as a result of your failure to notify within the 48hr period.
Please do not install your product if it is damaged, or incorrect as once it is installed you have agreed to it being in good condition. Contact DDR Ltd for an RMA number at: support @ ddrshop.co.uk should you have any problems. You can also create a support ticket using our dedicated helpdesk: Customer Support Desk
[support @ ddrshop.co.uk is a live monitored account.]